Flink, Inc. provides technical writing, instructional design, and usability consulting services

Technical writing services includes online, print, and single-sourced content.

We pride ourselves on the quality of our work, the ongoing and long term relationships we have with many of our clients, and that we are repeatedly on-time and on or under budget.
Our client list includes Adobe, Intuit, Sony, Oracle, eBay, and PayPal just to name a few.

TECHNICAL WRITING

Includes print and online guides, XML, HTML, Help, PDF, wiki, single-sourced, and context-sensitive content. Audiences include programmer, system administrator, business, and general users.

INSTRUCTIONAL DESIGN

Includes user Interface organization and content, audience and task analysis, technical and functional specification documents, interface text review including error messages.

INTERACTION DESIGN

Includes user Interface organization and content, audience and task analysis, technical and functional specification documents, interface text review including error messages.

SKILLS AND TOOLS

Includes authoring tools, instructional design tools, single sourcing, graphics, editors, platforms, programming languages, and content management tools.

Expertise

Producing content for the following audience types:

  • Programmers (C++, Java, Ruby, PHP)
  • System Administrators (security, eCommerce, database, CRM)
  • Business professionals (enterprise and small business)
  • Artists (2D, 3D, audio, animation, and multimedia)
  • General end users (financial, personal productivity tools, medical, telephony and mobile products)

Technical writing

  • API
  • Sys Admin
  • End User (enterprise, small business, financial, artists)

Instructional design

  • Online, web-based
  • Self-paced
  • Instructor-led
  • Video tutorials

User experience and interaction design

  • On-screen text
  • Help content (access and content)

Current Projects

Flink, Inc. is proud to be currently working on the following projects:

  • Creating developer and internal documentation for RogueWave Software (formerly Zend Technologies)
  • Creating online instructor-led training materials for Magento eCommerce developers
  • Creating documentation and instructional videos for Oracle
  • Creating admin, end user documentation, and white papers for Kyvos Insights
  • Creating online training materials for FinancialForce

To see a complete of the types of deliverables we have created for our clients, see Services.