Flink, Inc. Services

TECHNICAL WRITING

INSTRUCTIONAL DESIGN

INTERACTION DESIGN

Technical writing

Includes print and online guides, XML, HTML, Help, PDF, wiki, single-sourced, and context-sensitive content. Audiences include programmer, system administrator, business, and general users.

  • Guides: User, Administration, Installation, Configuration, Getting Started, Technology Overview, New Features, Reviewers, Hardware installation, CD-ROM mini-manuals
  • Online content: HTML, XML, Help, PDF, JavaHelp, single-sourced, context-sensitive content
  • Reference: API, SDK, language, command-line, product specifications
  • User Assistance: guides, wizards, ToolTips, error message text, embedded Help content
  • Wiki-based content
  • White papers, articles for publications
  • Restructuring and editing existing content including web site, portal, or wiki
  • Restructuring and editing existing content for FDA submission

Instructional design

Includes print, online, self-paced, web-based and embedded tutorials, course design, and interactive training courses.

  • Tutorials: print, online, video, self-paced, web-based, embedded
  • Course design
  • Integrated training materials
  • Printed and online tutorials
  • Training courses (web-based, self-paced, instructor-led)

User experience and interaction design

Includes user Interface organization and content, audience and task analysis, technical and functional specification documents, interface text review including error messages.

  • User interface structure and content
  • Task analysis (use cases, personas, workflows)
  • Textual review (including error messages)
  • Usability testing materials and analysis
  • User interface specifications
  • Web portal design and restructuring (content management)

Skills and tools

SUITES

Adobe Creative Suite
Technical Communication Suite
eLearning Suite
Madcap MadPak
Articulate 360

SINGLE-SOURCING

XML
Madcap Flare
Webworks Publisher
Doxygen
RoboHelp
RoboHTML
Arbortext

INSTRUCTIONAL DESIGN

Articulate Studio (Presenter, Engage, Quizmaker)
Articulate Storyline
Captivate
Camtasia
reveal.js
Director
Toolbook CBT
Authorware
Flash

EDITORS

Framemaker (structured and unstructured)
Epic Editor/Arbortext
Word
WordPress
MarkdownPad2
Sublime Text

HTML

Dreamweaver
CSS
some JavaScript
reveal.js

GRAPHICS

Photoshop
Visio
PaintShop Pro
SnagIt

COMPUTER LANGUAGES

C/C++
Java
PHP
XML
some Ruby

PLATFORMS

Windows
MacOS
Linux
Wampserver

TOOLS

Confluence
Jira
Perforce
Github