Includes print and online guides, XML, HTML, Help, PDF, wiki, single-sourced, and context-sensitive content. Audiences include programmer, system administrator, business, and general users.

• Guides: User, Administration, Installation, Configuration, Getting Started, Technology Overview, New Features, Reviewers, Hardware installation, CD-ROM mini-manuals
• Online content: HTML, XML, Help, PDF, JavaHelp, single-sourced, context-sensitive content
• Reference: API, SDK, language, command-line, product specifications
• User Assistance: guides, wizards, ToolTips, error message text, embedded Help content
• Wiki-based content
• White papers, articles for publications
• Restructuring and editing existing content including web site, portal, or wiki
• Restructuring and editing existing content for FDA submission

Includes print, online, self-paced, web-based and embedded tutorials, course design, and interactive training courses.

• Tutorials: print, online, video, self-paced, web-based, embedded
• Course design
• Integrated training materials
• Printed and online tutorials
• Training courses (web-based, self-paced, instructor-led)

Includes user Interface organization and content, audience and task analysis, technical and functional specification documents, interface text review including error messages.

• User interface structure and content
• Task analysis (use cases, personas, workflows)
• Textual review (including error messages)
• Usability testing materials and analysis
• User interface specifications
• Web portal design and restructuring (content management)