Services

Flink, Inc. Services

Technical writing

Includes print and online guides, XML, HTML, Help, PDF, wiki, single-sourced, and context-sensitive content. Audiences include programmer, system administrator, business, and general users.

  • Guides: User, Administration, Installation, Configuration, Getting Started, Technology Overview, New Features, Reviewers, Hardware installation, CD-ROM mini-manuals
  • Online content: HTML, XML, Help, PDF, JavaHelp, single-sourced, context-sensitive content
  • Reference: API, SDK, language, command-line, product specifications
  • User Assistance: guides, wizards, ToolTips, error message text, embedded Help content
  • Wiki-based content
  • White papers, articles for publications
  • Restructuring and editing existing content including web site, portal, or wiki
  • Restructuring and editing existing content for FDA submission
Instructional design

Includes print, online, self-paced, web-based and embedded tutorials, course design, and interactive training courses.

  • Tutorials: print, online, video, self-paced, web-based, embedded
  • Course design
  • Integrated training materials
  • Printed and online tutorials
  • Training courses (web-based, self-paced, instructor-led)
User experience and interaction design

Includes user Interface organization and content, audience and task analysis, technical and functional specification documents, interface text review including error messages.

  • User interface structure and content
  • Task analysis (use cases, personas, workflows)
  • Textual review (including error messages)
  • Usability testing materials and analysis
  • User interface specifications
  • Web portal design and restructuring (content management)

Skills and tools

Includes authoring tools, instructional design tools, single sourcing, graphics, editors, platforms, programming languages, and content management tools.

Click each type of skill or tool to learn more

Suites
  • Adobe Creative Suite
  • Technical Communication Suite
  • eLearning Suite
  • Madcap MadPak
  • Articulate Studio and Storyline
Single-sourcing
  • XML
  • Madcap Flare
  • Webworks Publisher
  • Doxygen
  • RoboHelp
  • RoboHTML
  • Arbortext
Instructional design
  • Articulate Studio (Presenter, Engage, Quizmaker)
  • Articulate Storyline
  • Captivate
  • Camtasia
  • SnagIt
  • reveal.js
  • Director
  • Toolbook CBT
  • Authorware
  • Flash
Editors
  • Framemaker (structured and unstructured)
  • Epic Editor/Arbortext
  • Word
  • MarkdownPad2
HTML
  • Dreamweaver
  • CSS
  • some JavaScript
  • reveal.js
  • Sublime Text
Graphics
  • Photoshop
  • Visio
  • PaintShop Pro
  • SnagIt
Computer languages
  • C/C++
  • Java
  • PHP
  • XML
  • some Ruby
Platforms
  • Windows
  • MacOS
  • some Linux
  • Wampserver
Tools
  • Confluence
  • Jira
  • Perforce
  • Github